Alltel can bite me

This blog previously told my story of how, when I went to Alltel to disconnect my late mother’s cell phone the week after she died, Alltel charged me a $200 disconnect fee. I and a friend both sent letters to Alltel that were both answered with the more pleasant equivalent of “well, tough ****.” So I wrote a blog titled “Alltel can bite me.” And my friend sent a letter to Alltel management.

So this morning I get a call from Alltel management letting me know they had removed mom’s contract and deleted the $200 disconnect fee and were ever so sorry I had been put through the inconvenience. Perhaps with a situation like mine I should have been able to talk to a manager sooner. Whatever.

Problem solved. Alltel doesn’t have to bite me now. Persistence is awesome.